The small print...

Agreements and obligations

Work will not be commenced until initial payment has been received (preferably via direct bank transfer - PayPal and international payments are accepted with an additional banking fee as detailed on the invoice).

All prices are subject to change without prior notice. Payments from outside the UK or in currencies other than pounds sterling will incur additional charges. 

Word Dragon accepts in good faith information which purchasers of its services provide, and is not in any way responsible for the accuracy of such information. It is the responsibility of purchasers to ensure the accuracy and veracity of information provided and the information which is subsequently written into any document provided by Word Dragon.

All documents are supplied in Microsoft Word format and emailed to the address provided. Google Docs and PDFs are available by prior arrangement.

If no change requests are received within 3 weeks of drafts being issued, CV Shed Ltd will assume approval of the document and close the order. There may be an additional administration charge to reopen the order.

Use of documents completed by Word Dragon constitutes acceptance of, and agreement with, the contents and layout.

Additional costs will be incurred if the client requests changes outside the scope of the original order - for example, tailoring the CV to a specific job advert after the first draft has been produced or incorporating additional keywords into an article. In this case, clients will be charged an additional fee.

For personal career documents only:

First drafts will be issued within 3 days of consultation, depending on the service ordered (assuming that all necessary information has been provided by the client, not including weekends and public holidays).

Phone consultations will last maximum of 45 minutes. This time can be used entirely before first drafts are produced, or split between an initial consultation and a later consultation to discuss the draft. Discussions exceeding 45 minutes will incur additional payments of £100 per hour, payable in 15-minute increments. The CV Evaluation and DIY CV Toolkit do not include phone consultations.

LinkedIn profiles will not be uploaded online but issued as a document for the client to copy into their profile.

Word Dragon cannot guarantee customers will receive interviews or job offers, as this is influenced by external factors including the quality of the other candidates and the suitability of the role.

No further advice, support or consultation is provided when using the DIY CV Toolkit or CV Evaluation service, once the product has been sent.

Privacy statement

Word Dragon takes your privacy very seriously.

Word Dragon requires you to provide only the personal data necessary to complete your order. When you provide personal data to Word Dragon, you are consenting to the company holding and handling that data for the purpose of providing advice and producing the documents ordered.

The information that you provide yourself in documents you send, or during our email or telephone correspondence, is used solely for the purposes of providing advice to you or producing the documents ordered. Your data will never be sold or divulged to other organisations or third parties or used for any other purpose.

Your final documents will be stored on a secure system and you may request deletion at any time. Deletion requests will be actioned within a maximum of 2 weeks.

For CVs and other personal career documents, personal data contained in your final documents will be held indefinitely, enabling you to order updates at any stage in your career.

You may request a copy of your final documents, free of charge, at any time.

Word Dragon recognises the importance of discretion, and understands that you may not want your current employer or other individuals to know that you are updating your CV or looking for a new job. I strive to be discreet in all my interactions with clients – please let me know how you would prefer to be contacted and I will comply with all reasonable requests.

CV refund policy

In line with other CV writing companies, Word Dragon takes payment at the point of ordering. This helps to keep costs low, as time is not spent chasing overdue payments. As part of the service, I will amend your draft until you are satisfied and therefore there should be no need for a refund.

Once an order has been placed and the fee paid, there is no right of refund. If a client wishes to cancel their order before the first draft is received, a refund will be given but with a deduction for administration and work already carried out.

Customer service and satisfaction is a priority for Word Dragon. If you are disappointed with the documents you receive, please detail your concerns in an email and I will strive to rectify all complaints.

Writing and editing refund policy

Payments will be split between a 50% up front payment and a final payment within one week of completion of the project. Depending on the size of the project, interim payments may also be required.

Two rounds of revisions are included in content writing contracts, and one round of revisions is included in developmental editing projects. Revisions do not include content that was not within the original scope of work. Changes outside the original scope of work will incur additional costs.

Once work has been delivered in line with the brief, there is no right of refund. If a client wishes to cancel their order before the first draft is received, a refund will be given but with a deduction for administration and work already carried out.

Customer service and satisfaction is a priority for Word Dragon. If you are disappointed with the documents you receive, please detail your concerns in an email and I will strive to rectify all complaints.

I do not use AI to write or edit and therefore do will not discuss or issue refunds based on AI detection tool feedback. These tools are notoriously unreliable.