The Small Print

Terms and Conditions, Privacy and Refund Notices

Agreements and obligations

Work will not be commenced until initial payment has been received (preferably via direct bank transfer - PayPal and international payments are accepted with an additional banking fee as detailed on the invoice).

All prices are subject to change without prior notice. Payments from outside the UK or in currencies other than pounds sterling will incur additional charges.

Word Dragon accepts in good faith information which purchasers of its services provide, and is not in any way responsible for the accuracy of such information. It is the responsibility of purchasers to ensure the accuracy and veracity of information provided and the information which is subsequently written into any document provided by Word Dragon.

All documents are supplied in Microsoft Word format and emailed to the address provided. Google Docs and PDFs are available by prior arrangement.

If no change requests are received within 3 weeks of drafts being issued, Word Dragon will assume approval of the document and close the order. There may be an additional administration charge to reopen the order.

Use of documents completed by Word Dragon constitutes acceptance of, and agreement with, the contents and layout.

Additional costs will be incurred if the client requests changes outside the scope of the original order - for example, tailoring the CV to a specific job advert after the first draft has been produced or incorporating additional keywords into an article. In this case, clients will be charged an additional fee.

For personal career documents only:

First drafts will be issued within 3 days of consultation, depending on the service ordered (assuming that all necessary information has been provided by the client, not including weekends and public holidays).

Phone consultations will last maximum of 45 minutes. This time can be used entirely before first drafts are produced, or split between an initial consultation and a later consultation to discuss the draft. Discussions exceeding 45 minutes will incur additional payments of £100 per hour, payable in 15-minute increments. The CV Evaluation and DIY CV Toolkit do not include phone consultations.

LinkedIn profiles will not be uploaded online but issued as a document for the client to copy into their profile.

Word Dragon cannot guarantee customers will receive interviews or job offers, as this is influenced by external factors including the quality of the other candidates and the suitability of the role.

No further advice, support or consultation is provided when using the DIY CV Toolkit or CV Evaluation service, once the product has been sent.

Privacy statement

Word Dragon takes your privacy very seriously. I recognise the importance of discretion and understand that you may not want your current employer or other individuals to know that you are updating your CV or looking for a new job. I strive to be discreet in all my interactions with clients – please let me know how you would prefer to be contacted and I will comply with all reasonable requests.

Customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

jen@worddragon.co.uk

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

Names and contact details
Occupation
Employment details (including length of service)
Information relating to compliments or complaints

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Purchase or service history
Customer or client accounts and records
Correspondence

Lawful bases and data protection rights

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
You have the right to ask us to delete your personal information.
You have the right to ask us to limit how we can use your personal information.
You have the right to object to the processing of your personal data.
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

When we use consent as our lawful basis you have the right to withdraw your consent at any time. If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: writing or reviewing a CV, or LinkedIn profile, or cover letter, and for contacting you by email or phone in order to complete the contracted work.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are investigating and resolving complaints and queries and correcting errors.

Where we get personal information from

Directly from you
Publicly available sources such as LinkedIn

How long we keep information

Your data is stored securely for seven years following completion of your order and will be destroyed at the end of that period. You may request deletion sooner and this will be actioned within two weeks.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

Last updated July 2026

CV refund policy

In line with other CV writing companies, Word Dragon takes payment at the point of ordering. This helps to keep costs low, as time is not spent chasing overdue payments. As part of the service, I will amend your draft until you are satisfied and therefore there should be no need for a refund.

Once an order has been placed and the fee paid, there is no right of refund. If a client wishes to cancel their order before the first draft is received, a refund will be given but with a deduction for administration and work already carried out.

Customer service and satisfaction is a priority for Word Dragon. If you are disappointed with the documents you receive, please detail your concerns in an email and I will strive to rectify all complaints.

Writing and editing refund policy

Payments will be split between a 50% up front payment and a final payment within one week of completion of the project. Depending on the size of the project, interim payments may also be required.

Two rounds of revisions are included in content writing contracts, and one round of revisions is included in developmental editing projects. Revisions do not include content that was not within the original scope of work. Changes outside the original scope of work will incur additional costs.

Once work has been delivered in line with the brief, there is no right of refund. If a client wishes to cancel their order before the first draft is received, a refund will be given but with a deduction for administration and work already carried out.

I do not use AI to write or edit and therefore do will not discuss or issue refunds based on AI detection tool feedback. These tools are notoriously unreliable.